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GOOD BUDDIESMOVING CO.

Privacy Policy

Effective Date: February 28, 2026

This Privacy Policy explains how Good Buddies Moving Company (“Good Buddies,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares information when you visit or use our website where this policy is posted (the “Site”) and any related services, tools, forms, portals, or communications offered through the Site (collectively, the “Services”).

This Privacy Policy applies to all users of our Site and Services. This policy applies only to this Site and Services and does not necessarily apply to any other websites or services that we operate or any third-party platforms that may be linked to from our Site.

BY USING OUR SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

We may collect the following categories of personal information (“Personal Information”), depending on how you interact with us:

Contact Information

  • First and last name
  • Mailing address
  • Email address
  • Phone number

Other Identifying Information

  • IP address and device identifiers
  • Social media usernames (if you contact us through social platforms)
  • Login credentials or security information (if applicable for portal access)

Financial Information

  • Payment card details or bank/payment information (when processing payments or deposits, if applicable)

Demographic Information (if voluntarily provided)

  • Age range
  • Gender
  • Employment-related information (only if you provide it)

Location Information

  • General location data (e.g., city/state)
  • Approximate geolocation derived from IP address

Internet / Electronic Activity

  • Browsing activity and interaction with our Site (pages viewed, clicks, scrolling, searches, and navigation patterns)

Commercial Information

  • Services requested, booked, or viewed (e.g., move request forms, quotes, estimates, services purchased)

Audio / Visual Information

  • Photos, videos, or recordings you provide (for example, photos submitted for move estimates, damage claims, or customer-submitted images)

Inferences

  • Inferences drawn from the information above to improve services, customer experience, and marketing (e.g., likely service needs or preferences)

2. How We Use Personal Information

We may use Personal Information for the following purposes:

A. Transactional and Service Purposes

We may use your information to:

  • Provide quotes, scheduling, and free estimates
  • Receive and process requests, bookings, deposits, and payments
  • Communicate with you about services, appointments, confirmations, and updates
  • Provide customer service and respond to inquiries

B. Site and Service Improvement

We may use information to:

  • Maintain and improve our Site and Services
  • Troubleshoot and diagnose technical issues
  • Measure site performance and service quality

C. Analytics

We may analyze information to understand customer needs, service demand, traffic patterns, and usage trends.

D. Marketing and Promotions

If permitted by law, we may use information to:

  • Send promotions, specials, reminders, or service announcements
  • Provide targeted advertising or remarketing (where applicable)
  • Run promotions, contests, or sweepstakes (if offered)

You may opt out of marketing communications at any time (see Section 10).

E. Reviews and Content Display

If you submit reviews, testimonials, photos, or other content, we may display it on our Site, social media, or marketing materials (subject to your permissions and applicable law).

F. Security and Fraud Prevention

We may use information to:

  • Protect our Site and customers
  • Detect and prevent fraud, unauthorized access, and misuse
  • Enforce our policies and Terms of Use

G. Legal Compliance

We may use or share information when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests (subpoenas, court orders, etc.)
  • Consult with advisors such as attorneys and accountants
  • Protect our rights, safety, and property or those of others

3. Sources of Personal Information

We may collect Personal Information from:

A. You Directly

When you:

  • Request an estimate
  • Submit a contact form
  • Schedule services
  • Make payments
  • Subscribe to communications
  • Message or call us

B. Service Providers

We may use vendors that support our Site and Services (see Section 4). These providers may collect usage data to help us analyze traffic, improve performance, and support marketing campaigns. Some providers may use tools such as session replay (see Section 7).

C. Third-Party Sources

We may receive information from third parties when:

  • You interact with us through social media platforms
  • You authorize account linking with a third-party service (if applicable)
  • Information is publicly available online

D. Passive / Automatic Collection

We may collect activity data automatically through cookies and similar tools (see Sections 6 and 9).

4. How We Share Personal Information

We may share Personal Information with the following categories of third parties:

A. Service Providers

We may share information with trusted service providers who help us operate our business, such as:

  • Website hosting and maintenance
  • Payment processing
  • Customer relationship management (CRM) tools
  • Marketing platforms and analytics tools
  • Communication providers (email/SMS)

Service providers are required to use reasonable security measures and are not permitted to use Personal Information for unrelated purposes.

B. Affiliates

We may share information with companies under common ownership or control, where permitted by law and only as necessary to provide services.

C. Corporate Transactions

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, Personal Information may be transferred as part of that transaction.

D. Legal and Safety Reasons

We may share information when we believe it is necessary to:

  • Comply with laws and legal processes
  • Respond to valid legal requests
  • Protect the rights, safety, or property of Good Buddies Moving Company, our customers, or others
  • Prevent fraud or illegal activity

5. Mobile Messaging Privacy Notice

If you opt into SMS/MMS messages from Good Buddies Moving Company (“Program”), we will use the information you provide only to send you messages and respond when necessary.

We do not sell, rent, loan, trade, lease, or transfer phone numbers or customer information collected through the Program to third parties for their own marketing or profit.

We may disclose information if required by law or to protect our rights and property. This section applies only to the Program and does not change other parts of this Privacy Policy.

For additional information, please see the Mobile Messaging Terms in our Terms of Use.

6. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

  • Remember your preferences
  • Understand Site usage
  • Improve performance and user experience
  • Support marketing and advertising efforts

You may adjust your browser settings to refuse cookies or alert you when cookies are used. Some Site features may not function properly if cookies are disabled.

Google Analytics

We may use Google Analytics to understand how users interact with our Site and to support advertising across other websites.

To opt out of Google Analytics tracking, visit:
https://tools.google.com/dlpage/gaoptout/

7. Session Replay Technology

We may use session replay (also called UX replay) to understand how users navigate the Site. This technology may record interactions such as clicks, mouse movements, scrolling, and page navigation for quality control, customer service, fraud prevention, and improving user experience.

Session replay data may be collected, stored, and processed by a third-party service provider acting on our behalf.

8. Chatbot Technology

We may use chat tools or chatbots to provide customer support. If you use chat features, we may collect the information you provide and may store chat transcripts. These transcripts may be processed and stored by our third-party chat service provider.

We use this data for customer service, quality control, security, and fraud prevention.

9. Advertising and Online Tracking

We may allow third-party advertising and analytics partners to collect information about your activity on our Site and across other websites and devices to provide interest-based advertising (“cross-context behavioral advertising”).

These partners may use cookies, pixels, tags, device IDs, and related technologies. Our systems may not respond to browser “Do Not Track” signals.

To learn more or opt out of interest-based advertising, visit:

Opt-out choices are device- and browser-specific.

10. Managing Your Preferences

Email

You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of marketing emails. You may still receive service-related communications such as appointment confirmations and updates.

SMS

You may opt out of SMS at any time by replying STOP (or other opt-out commands described in the Terms of Use).

11. Sharing Information Publicly

Be cautious when posting or sharing information in public areas (such as reviews). Public postings may be visible to others. We are not responsible for how third parties use information you choose to share publicly.

12. Security

We maintain reasonable physical, electronic, and procedural safeguards designed to protect Personal Information.

However, no system is 100% secure. Any information you transmit to us online is done at your own risk, and we cannot guarantee absolute security.

13. Links to Other Websites

Our Site may include links to third-party websites. We do not control those websites and are not responsible for their privacy practices. Please review third-party privacy policies before providing any information.

14. Children’s Privacy

Our Site and Services are intended for individuals 18 years or older. We do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will delete it.

15. Processing in the United States

If you access our Site from outside the United States, please note that your Personal Information may be processed and stored in the United States. U.S. privacy laws may differ from those in your country. By using the Site and Services, you consent to this processing and storage.

16. Notice to Residents of Canada

If you are a Canadian resident, you may have rights under Canadian privacy law, including requesting access to and correction of Personal Information. We may request verification of identity to protect against fraudulent requests. You may also withdraw consent where permitted, but this may impact our ability to provide services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on the Site and will be effective as of the updated Effective Date. Continued use of the Site after changes means you accept the updated Privacy Policy.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

Good Buddies Moving Company
(859) 691-2188
info@goodbuddiesmoving.com
2081 Harrodsburg Road Suite #1156